This month there is on Monocle an article about airport wayfinding title “This is the way” with Paul Mijksenaar, navigational sign designer. After reading the article I went to his website in search for more information and found this article titled “Sign of the times”.

A breakdown of factors within this category shows that customer satisfaction depends, fairly equally, on the ‘findability’ of gates (on time), airport facilities such as restrooms and restaurants and ground transportation services.

“Sign of the times”